Nutty

Housekeep

review

Is it any good?

Updated
March 30, 2024

In a nutshell

“The best cleaning service in London.” Yeah go on then, we’ll agree with that. We’re customers and we love it.

Nuts About Money rating

Housekeep rated 5 stars

Housekeep

cracked open

Paying for house cleaning... isn’t that really expensive and totally unnecessary? Well yes and no. If you can’t bring yourself to pay for a skinny latte every now and then, maybe not, but if you’re the type of person who doesn’t mind parting with a bit of cash for those precious weekend hours back then read on, Housekeep might just be the magic sponge for you, and for a better price than you might think.

Housekeep is effectively a managed marketplace, one side is experienced, prfessional cleaners who specify areas in London they would like to work in, mostly where they live, and the other side is customers who want their house cleaned. Doesn’t sound too complicated...

Housekeep review

With a bit of technology they then simply match the two up, and you’ll be matched with a cleaner local to you and available when you’d like them. Better yet, Housekeep also manages the whole process; the payments, the schedules, and all the boring admin bits. Your interaction is with Housekeep, and the cleaners interaction is also with Housekeep, you don’t have to do anything except decide when you want your house cleaned ..and add your credit card details.

It’s all online too, you don’t ever have to have that awkward small talk over the phone while someone is flicking through their cleaning schedule trying to find a slot 3 months away.

Housekeep chat

And because it’s all done using squeaky clean technology, they can bring the costs down, so you pay a low, reasonable fee for your cleans, less than you might do if you went off trying to find a professional cleaning company by yourself. What’s more, you can get 2 hours free cleaning through Nuts About Money. 

Visit Housekeep

“The best cleaning service in London.” Yeah go on then, we’ll agree with that. We’re customers and we love it.

Visit Housekeep¹Visit Housekeep¹

How does Housekeep work?

You get your house cleaned on a specified day and time of your choosing, and Housekeep arranges the cleaners day to suit all the houses that want to be cleaned that day, local to them. Which means there’s not much downtime, or non-cleaning time, and not much travel time for the cleaner, which reduces the cost, and does a tiny bit for the environment too, alongside providing local jobs.

Housekeep app

Plus, you don’t even have to speak to anyone to book, phew. It’s all done on the website; you get your own account and simply add your details, book your preferred cleaning date and time, and as if by magic, a cleaner turns up on your doorstep. It’s all very modern.

How cheap is it?

Pretty cheap in the grand scheme of things, you’re looking around £16.50 per hour for a minimum of 2 hours per clean. So it’s pretty reasonable, in fact the average price in London is between £20 per hour for a cleaner, so it’s on the lower end.

However that’s just for the regular cleaning service, if you want more specific services, such a deep cleaning or end of tenancy cleaning, then you’re looking at a bit more.

The types of cleaning you can get

Put the rubber gloves away, whatever you’re after, you can just about get it. From the standard regular house keen all the way to cleaning offices, here’s the most popular:

  • Regular home cleaning
  • End of tenancy cleaning
  • Deep cleaning
  • After builders cleaning
  • Commercial cleaning
  • Office cleaning

The regular cleaning service, which is what you’d get for your home, includes everything you’d expect, which is:

  • Clean reachable surfaces in all rooms
  • Clean exterior of cupboards & appliances
  • Clean kitchen & bathrooms
  • Vacuum & mop floors
  • Take the rubbish out

But that’s not all, you can get your oven cleaned, fridge cleaned, inside of the windows cleaned, carpets and upholstery cleaned, and even outside areas cleaned.

Housekeep services

And there’s more! Your cleaner can even wash up your dirty dishes, and do the ironing and laundry and all those house chores, an absolute dream for those of us a bit more lazy than others. Oh you’re not lazy you’re just busy working? Sure sure – no judgement from us.

How good are the cleaners?

A great feature of Housekeep is every cleaner must keep up a consistent level of good reviews in order to remain with Housekeep. Which means the cleaners set out to get good reviews consistently rather than turning up late and watching your netflix for 2 hours, they’re super keen to get the highest review from you as possible.

Housekeep cleaners

It’s a tiny thing like this that has huge effect on the levels of customer satisfaction, customer service and the quality of cleaning, and for Housekeep, consistency in cleaners – normally you would have the same cleaner each time, but if they’re on holiday you can be sure the cleaner stepping in to cover will be just as good, providing you want another cleaner to cover of course.

By the way, all cleaners have a background check, a right to work check, criminal records check and an interview face-to-face. It’s all very proper. And they’ll need at least 6 months professional cleaning experience before they can apply to Housekeep.

What do ‘the people’ say about it

There is an insane amount of reviews for Housekeep on their own website – over 300,000! And making up an overall rating of 4.9/5. On Trustpilot they’re rated 4.3/5 from over 6,600 reviews. That’s a lot of exceptional hoovering.

Housekeep Trustpilot rating

What else do you need to know?

🏡 It’s London only: unfortunately for now, it’s just for those that live in London, but are expanding to Brighton very soon.

You can do one-off cleans: yep, it doesn’t have to be a regular cleaning schedule. You can do ad-hoc one-off cleans whenever you like.

Rescheduling: A pretty handy feature, you can cancel, skip or rearrange all on the website as late at 6pm the day before a clean. No more dreadding that impending phone call to cancel.

Insurance: Just in case the cleaner sets fire to your house (maybe you should have tipped more at Christmas), or a serious injury occurs, there is insurance in place.

Breaks and damages: if the cleaner accidentally breaks or damages anything, Housekeep will take care of it. You just need to provide photos and details.

🧹 You don’t even need cleaning products: your cleaner can bring everything they need with them! Although there are additional fees for this.

You can tip too: if you’re a nice person you can also leave a tip for your cleaner straight on the platform too, you don’t need to leave cash.

The Housekeep promise

This is quite a nice touch, if you’re not totally satisfied with your clean, they promise to send another cleaner to re-clean your home for free. We love that confidence in their service.

Our thoughts

Believe it or not, most of us here at Nuts About Money use Housekeep for own own homes. We all think it’s great. If you want your house cleaned, you can’t really go wrong.

The cleaners are brilliant and super friendly if you get to meet while working from home. The website to arrange your cleans and manage your account is easy to use and looks great, plus the costs are very reasonable. We’re giving it 5 stars.

But most of all it means less cleaning for us and more time spent with the family, not a bad deal at all.

Visit Housekeep

“The best cleaning service in London.” Yeah go on then, we’ll agree with that. We’re customers and we love it.

Visit Housekeep¹Visit Housekeep¹

Visit Housekeep

“The best cleaning service in London.” Yeah go on then, we’ll agree with that. We’re customers and we love it.

Visit Housekeep¹Visit Housekeep¹

Visit Housekeep

“The best cleaning service in London.” Yeah go on then, we’ll agree with that. We’re customers and we love it.

Visit Housekeep¹Visit Housekeep¹
Fact checked icon
This article has been fact checked.

This article was written by the team at Nuts About Money, and fact-checked by 2 independent reviewers. You’re in safe hands.

Visit Housekeep

“The best cleaning service in London.” Yeah go on then, we’ll agree with that. We’re customers and we love it.

Visit Housekeep¹Visit Housekeep¹

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