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There's a good chance you've already used Intercom today without even realising it. If you've ever clicked the little chat bubble in the corner of a company's website to ask a question, there's a fair chance it was powered by Intercom. The company helped make that style of customer support the standard, and these days it's become much more than just live chat.
Intercom now combines AI, live chat, help centres and customer messaging into one platform. It caters to a huge range of different businesses, for instance if a customer wants to track an order, understand your pricing or reset their password, many of those questions can be answered automatically, meaning your support team spends less time replying to the same messages over and over again.
When a customer does need to speak to a real person, the conversation can be handed over to the team with all the previous information and conversation included. For many businesses intercom forms the whole customer service experience.
Use the link above to sign up for Intercom.
If you're eligible, you'll receive 100% off your first year, 50% off your second year and 25% off your third year.
As always, terms and conditions apply.
Intercom offers different plans depending on the size of your business and the features you need. This offer gives eligible businesses a substantial discount over your first three years, making it much cheaper to get started.
The pricing ranges depending on which features you ultimately need and want, so you can pick and choose.
Intercom has done for customer support what Slack did for workplace messaging. It took something that already existed, made it much easier to use and ended up setting the standard that everyone else started copying.
AI is now front and centre, originally being the live chat feature (before AI existed). The AI is there to deal with the repetitive questions that don't really need a person, leaving your team free to help customers with the conversations that actually matter. That's a much better use of AI than replacing every interaction with a chatbot.
We also think Intercom strikes a nice balance between automation and human support. Customers can usually get a quick answer on their own, but when they do need to speak to somebody, the handover feels natural rather than frustrating.
Getting your first year completely free is an excellent offer on its own. Add in the discounts for the following two years and you've got plenty of time to see whether Intercom becomes an essential part of the way your business supports its customers.
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