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There's a good chance you've used Zendesk hundreds of times without ever noticing it. Every time you've opened a live chat, submitted a support request or received an email from a customer service team, there's a fair chance Zendesk was behind the scenes to keep everything organised.
Zendesk brings customer support into one place by combining email, live chat, messaging, AI-powered support and a help centre in a single platform. The Startup offer also includes Zendesk Sell, its built-in sales CRM, so support and sales teams can see the same customer information instead of working across separate systems. For smaller companies especially, that can save a huge amount of time.
Zendesk has remained one of the biggest names in customer support because it scales well as you grow. A startup might begin by answering emails from a shared inbox, but that quickly becomes difficult once enquiries start arriving through chat, social media and contact forms. Zendesk helps bring those conversations together before they become unmanageable, while automation and AI can take care of many of the repetitive questions customers ask every day.
Use the link above to apply for the Zendesk for Startups programme. If you're approved, you'll receive 6 months free of Zendesk Suite and Zendesk Sell CRM for up to 50 agents.
The offer is generally available to new Zendesk customers that meet the startup eligibility criteria, including team size and funding requirements.
As always, terms and conditions apply.
The pricing is great for most businesses as it scales as you use more features. With the lower plan generally affordable for small businesses.
Customer support is one of those jobs that's easy to underestimate until the number of customers starts growing. One inbox becomes three, conversations happen across different channels and suddenly it's difficult to remember who's waiting for a reply. That's usually the point where businesses start looking for software like Zendesk.
Zendesk isn't just a ticketing system anymore (if you knew it as that). It has evolved into a much broader customer service platform with AI, self-service tools and an integrated sales CRM, making it much easier to manage the entire customer relationship from one place. That also means there's room to grow without needing to switch platforms a year later, or have different teams operating different CRM systems.
Six months free is a good offer, particularly for startups that are beginning to build dedicated support and sales teams. It gives you enough time to establish proper processes before deciding whether Zendesk is the right long-term fit for your business.
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